Product Line #1 Sports Equipment: Winter sports (skiing, snowboarding, winter climbing, skating, ice hockey, etc.) and shoes
Initial Winter Line: (1) Ski poles that convert to adjustable shock-resistant hiking poles with a push of a button.
(2) Skis that become snow shoes. Retractable length and when a button is pushed, cleats descend. (3) Ski boots
that adapt to sleet, ice, or snow and/or unstable terrain with retractable cleats and can even be used for golfing.
Product Line #2 Sports Equipment: All other season sports: Sailing (and parasailing), surfing, tennis, golf, rock
climbing (and indoor gym/parcourse, etc.) and footwear that fit those sports.
Initial: Spring/Summer/Fall line: (1) Surfboards that have collapsible legs to convert to beach lounges.(2) Boat
and parasailing sails that adapt to wind, rain, and temperature conditions. They come in sizes for standard craft
(3) Tennis rackets that convert to racquetball rackets with a collapsible shaft that stays stable under any normal
use impact conditions. (4) Hiking/walking shoes that are waterproof but breathable and elevate when thick mud
or
rain are
detected.
Product
Line
#3 Apparel: All sports clothing lines, starting with hats, helmets, vests, and jackets
(male/female/youth lines).
Initially: (1) Hats, (2) helmets, (3) vests, and (4) jackets (male and female lines): Fabrics and materials that adapt
to the wearer’s temperature as well as the ambient temperature and that are sustainably made in the United
Colors: red, navy, white, blue, black, green, grey-unless otherwise stipulated
For adults and youth ages 10+ Children’s products launch on June 6: Children 5–9
Free shipping over $50
2019: Customer Name and
Contact
Personal Details
Blank, Mary
Paceton Way
Albany, NY 21058
Contact via email:
marybl@gmail
24 Retired
Karl Yanelli
Rue Veneto
IT 2220-229956
KarlY@mac
12 Family- 2 Youth
Milan,
email:
Perris, Keith
20
Jackson Heights #424
Saginaw, MD 30193
Text to phone: 320-593-7629
Liu, Kim (Mr.)
Ontario Way
Montreal, Canada
Email: kliu@gmail
Has wife
Product Line 1, 2,
3 (see far right
Means of product
product line #s 1awareness
3) and order # /
item #
Friend
Order #3-22:
Product #34592
Social media
Order #3-23
Prod#
52555
53556
29503
Social media
Order #3-24
Product #29945
#29946
Journalist –Has family-1 Press release
910 Youth?
Steigel, Carla
17
Naval Way
Santa
Monica, CA 92106 Text to
phone: 295-302-5103
unknown
Habib, Ryan
422 2 Youths
Crystal Way
Dubai,
UAE 230105
Email to:
rhab4@mac
Teldman, Dusty
875
Has wife
Carlito Way
Dallas,
TX 29756
Email:
Dteldman9@yahoo
Order #3-25
Product
#52555;
#52668
Outdoor Sports
Magazine
Order #2-26
Product #30295
Social media
Order #2-27
Product #52017
brother
Order #1-28
Product #21876
Fox, Reyna
289 1 Youth, 1 husband
Rio Trail
Portland, OR
56378
Text to:
483-604-3920
Steson, Pia
124 1 Youth
Parson Lane #48 Seviierville,
Minn. 90457
friend
Order #1-29
Product # 21876
Social media
Order# 3-30
Product # 52555
Roberts, Steven
Westford Rd.
WA 333097
983-0211
Scuba magazine
Order # 1-31
Product # 43466;
#2366
Garrant, Barry
Hiker
31 Silver Ridge Rd.
#245
Telluride, CO. 76200
Text to phone: 743-944-3849
Ski Review
Magazine
Order #1-32
Product # 21876;
#2589
Trichot, Stephanie
11 Rue de Bologna Apt. 35
Paris, France 112677-60133
Email: strichot3@mac
Ski Review
Magazine
Order #1-33
Product # 43467
Shore Magazine
Order #2-34
Product # 52024;
52023; 52022
Padesto, Nani
98
Farleigh Place #307
Montreal, Canada 938201
Email: npodes@yahoo
Social media
Order #3-1-35
Product #3493
cancel 3493…
#29503
and 1
category..#43466
Dietrich, Wells
465
Farthing Way Kalispell,
Montana 69230
Email: Dwells@msn
brother
Order #1-36
Product #12995
#2589
#21876
212 2 Youths, 1 wife
Seattle,
Text to: 655-
Pazlishki, Bob
349 Sleepy Coast Road
Pearl City, Hawaii 302199
Email: rpazlishki@gmail
2 Youths, wife
Trante, Barbara
2
Gonondras Falls Rd.
Wellington, Australia 3455699432
Email:
dtrante@gmail
Social media
Order #2-37
Product #52024
#52022
Salinas, Peter
42 3 children
Sails Cove Rd.
Searah, Baja
California 23019-99543
Email: psalinas@msn
family
Order #2-3-38
Product #66487
#29499; #29498
Smit, Penelope
32
Royalston Circle London, UK
2230198
Email:
psmit@gmail
social media
Order #3-1-39
Product #29945
#21946
#2589
Lee, Parker
210 5 grandchildren
5th Ave. Suite 610 New York,
NY 102955
Text to: 916320-6692
daughter
Order #3-2-40
Product #29500
#29499
#29498
#12885
#12884
Santana, Fred
Lake Front Drive
Misquamicut,
Rhode Island 31299
Text to: 401-444-0022
Water Sports
Magazine
Order #2-41
Product #52024
#52023
#52022
Tennis instructor
Order #2-42
Product #47821
21
Lorens, Latisha
43
Echo Park Lane
Madison, Wisconsin 58392
Text to: 307-472-5619
1 child, husband: Has
own blog
interior designer
Category
Winter
All Season
Apparel
Number of Purchases
7
8
8
Number of youth purchases
12
Awareness
Referral
Social Media
Press Release
Magazine
Number
7
7
1
6
See Pricing Tab to identify
product
Clothing – Reversable
Weatherproof Down Vest, Male
Large, Medium and Small
Total Sale per
transaction/
(not including
tax); Payment
method
2019
Date/
Quantity
Ordered
Color preferences/
Sizes
Delivery
pref.
4/1/2019
2
Blue and green
/Medium
UPS -2 day $124.00 Amex
Clothing, 52555 – Hats, Merlino
4/3
wool- reversible, youth small.
1
Clothing, 53556- Hats, Merlino
1
wool- reversible, youth medium. 1
Clothing- Helmet, All sports, crash
proof, Adult Large and large
Youth blue small
Youth red med.
Adult black X-large
UPS -1-day $32.46
expedite
$35.50
$76.50 =
Total: $144.46
VISA
Clothing-29945 – Jacket,
reversable waterproof down,
female. Clothing 29946- Jacket,
reversable waterproof down,
youth large.
4/3
1
1
UPS 3 day
Women’s grey medium to back
354.00
Male black large
porch only
BOA
Clothing, 52555 – Hats, Merlino
wool- reversible, youth small.
Clothing, 52668 – Hats, Merlino
wool- reversible, youth small,
Adult Large.
4/3
1
1
Mailbox- 4 $105.93
day UPS
AMEX
All Season Sports, 30295, Hiking
walking shoes, women size 6-12
4/3
1
FedEx
Women’s Medium red expedite
All Season Sports,52017,
Surfboards, white blue stripes,
blue white stripes, discontinued
4/4
1
Youth’s White/blue
stripes-small light
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/4/2019 Brown men’s size US 12 UPS-3 day 225.78 MC
1
1 green Youth’s small
1 adult men’s med.
Grey
DCL-4 day
$158.98
Diner’s Club
176.40
VISA
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/4/2019
1
1
Clothing, 52555 – Hats, Merlino
wool- reversible, youth small.
4/4/2019
1
Winter sports, 43466, Snow
Boards. Winter sports, 2366,
snow board youth, smallmedium
4/4
1
2
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/5
1
1 set
Winter sports- 43467Snowboards, women’s medium
adult.
4/5
1
All Season, 52024, Surfboard,
Adult large…All Season, 52023,
Surfboard, Adult medium…All
Season, 52022, Surfboard, small
youth.
4/6
1 convert. Adult large blue
1 convert. Adult med. white
2 convert. Sm. Youth’s -blue
Apparel 29503- Helmet, Adult XL, 4/6
L and Winter sports, Snowboard, 1
Men’s adult large
1
1
Winter, 12955, Skis, adult
long..Winter 2589, Men’s Ski
poles. Winter sports, 21876- Ski
Boots Brown or Black with
retractable cleats for golf.
4/6
1
1 set
1 pair
UPS 2-day $310.69 MC
Youth’s brown sm.
Male-brown size 10
Youth’s navy sm.
Adult Med- Ultra
1 Youth’s sm.
1 Youth’s med.
Men’s black size 13
Men’s black
Women’s blue med.
Men’s large grey
large adult black
Men’s grey
Adult long black
Men’s black
Men’s black size 11.5
UPS-2 day $32.46
Discover
UPS 3-day $328.00
2@ 185.00 +
84.91
=$597.10
VISA
FedEx-2
AMEX:
day Leave $225.78 +
at front
$92.88 =
desk
$318.66
FedEx 4day Leave
with front
desk
$328 VISA
FedEx-2
day
AMEX
$359
$298
$210
$210 =
$1,077 Tot.
FedEx- 4
day
AMEX
$75
$76.50
$328.00 =
Total: $479.50
– 75=$404.50
FedEx
next day
$378.75
$92.88
$225.78 =
Total: $697.41
MC
All Season, 52024, Surfboard,
Adult large….All Season, 52022,
Surfboard, small youth.
4/6
2
1
Two categories…All eason,
66487, Parasil and
Tens…Apparel, 29499, helmet,
youth medium…Apparel, 29498
Helmet, youth small
4/6
1
2 /1
adult : 1 white; 1 blue
1 white
DCL: 5 day $359 x 2=
$718 + $210 =
Total: $928
Diner’s Club
FedEx: 4
day
$235 + $42 x 2
=$84 +$36 =
Total: $355
Discover
2 categories…All Apparel, 29945, 4/6
Jacket, female, large…All
1
Apparel, Jacket, Youth
2
Large…Winter, 2589, Ski and
1
hiking poles, men’s
FedEx: 3
1 women’s blue
day
1 Youth white, 1 youth
grey; 1 men’s grey
$165 + $110
+110=$220 +
$92.88 =
Total: $477.88
AMEX
2 categories. Apparel, 29499,
helmet, youth medium…Apparel,
29498 Helmet, youth
small…winter, 12885, skis, youth
long…Winter, Skies, youth short.
4/6
2
2
1
4
1
UPS 3 day
2 Youth large black
to front
2 Youth medium grey desk
1 Youth sm. Navy
2
Youth long black; 2 long
youth grey; 1 youth sm.
grey
2 x $58.29; 2 x
$42.00; 1 x
36.00 + 4 x
$215 + 1 x
187.56 =Total:
$1,284.14
MC
All Season, 52024, Surfboard,
Adult large…All Season, 52023,
Surfboard, Adult medium…All
Season, 52022, Surfboard, small
youth.
4/6
2
2
2
UPS 4 day
$359 x 2=
$718+ 2 x
$298 = $596 +
2x 210 =
$420= Total:
$1734 AMEX
All Season, 47821, Tennis
Rackets, Adult Medium.
4/6
1
UPS 3 day
$65 Total
VISA
1 white
1 white/ 1 blue; 1 red
2 Adult long-Grey
2-med. Aqua
2 youth white
1 Med. White
Shipped date/ Delivery
Issue Resolved Date:
CSR contact date and
confirmed: CSR initials/
Note escalation if
problem
date
needed
UPS- Shipped on 4/2/XX Delivery delayed;
4/4/ response
DB; Arrived 4/5/DB
Notified customer by confirmed arrival 4/5
email will arrive 1
day late due to
weather.
FedEx: Shipped on 4/3DB; Delivery confirmedDB 4/4/via text
UPS Shipped 4/3;
Delivery confirmed FT on
4/6
4/3/2019 DB
4/4 shipped KL; Arrived
PT on 4/7
4/4 shipped KL;Arrive DB
4/9
4/4 shipped PT arrived:
Arr. 4/7 PT
Wrong color for
Confirmed arr. PT on
Youth item; Sent
4/9 and confirmed
email confirming
return shipped on 4/9/
resent color on 4/7 received by DR on 4/
with return envelope 11.
4/4/ shipped PT arrived:
4/6 FT
4/4 shipped PT; Arrived
4/6 FT
4/4 shipped PT – 1 med. 4/7 PT sent new
Youth item damaged in Youth item with
transit-PT –confirmed via return label for
phone pic.
damaged
4/9 DB confirm arrival
of new and shipped
return- confirmed
return arrive 4/11 KL
4/5 shipped PT ; Arrived
4/7 DB
Shipped 4/5 PT; Arrived Delivery was late due Confirmed arrival on
4/10 DB
to weather4/10 and added a
Customer contacted coupon to their email
us; confirmed 1-day for $10.00 off next
late arrival and
order-DB
reason. Followed up
on arrival date.
Shipped 4/6 FT; arrived
4/8 KL
Shipped 4/6 FT; arrived
4/9 DB
Shipped 4/6 FT; Arrived
4/7 PT
Shipped 4/6 KL; arrived
4/11 DB
DB: Call from
PT_ Advised customer
customer on 4/11
of shipment on 4/12.
saying #52022 was PT-Confirmed arrival on
slightly damaged in 4/14 (4/15 in Australia),
transit. Sent photo of and shipment return on
damage. DB Sent
their 4/15- 2 day air.
replacement with
Returned #52022
prepaid box for
arrived 4/17
return order to
warehouse confirmed.
dispatch to be sent
out 4/12 2-day air
Shipped 4/6 FT arrived
4/10 KL
Shipped 4/6 KL; arr. 1
day late -4/10 KL
Shipped 4/6 KL
Shipped 4/6 KL arrived
4/10 KL
Shipped 4/6 FT arrived
4/9 DB
FedEx -delayed 1 day Sent follow-up email on
due to weather;
4/9 DB; KL followed up
emailed on 4/9 to
with email on 4/10 to
advise of delay DB
assure delivery
confirmed.
2019: Customer Name
and Contact
Personal Details
Kaley, Tom
217 Peleton Ave.
Claire, Wisconsin 20583
3 brothers
Smith, Patty
64 Wipsbar Rd.
Syvan Ridge, PA 58491
Means of
product
awareness
Internet
Product Line 1, 2, 3 and
order # / item #
Ex: -Product line 1Order # 1-01
Product # 12995; #2589
#12994; 12994
2019 Date/
Quantity
Ordered
6/6
2
2
1
1
Sent to: R. Taylor
LinkedIn
35 Willow Creek rd.
Pottstown, PA
302910
Order # 2-02
Product #52023
#66486
6/6
1
1
Roberts, Penelope
32 Coral Ridge Dr.
Apt. #221
Phoenix, AZ 95938
2 children over 10
Order # 3-03
Product # 29500; 21946;
34591
6/6
2
2
1
Gettis, Cora
664 Ponus Dr. # 288
Houston, Texas 69308
1 grandchild under Twitter
10
Order #3-04
Product #21943;
34588; 53555
52669
6/6
1
1
1
2
Order #2-05
Product #52024; #52023
6/6
3
1
Order #1-3-06
Product #4366
#2876; #29503
6/6
1
1
1
French, Mark
Sent to:
327 Willow Street
Sandra Portier
Apt. # 559
Lafayette, 11 Biscayne Way
LA 56930
Claremont CA
20129
YouTube
Internet
Clarence, William
83 Prefers black and
Sister
Poplar Court Claremont, grey for all apparel
CA 22996
Magnatti, Mario
115 Kilby Lane
Bethel, RI 02849
Wife, daughter
under 10
Social media Order #2-07
Product# 52024; 52021
6/6
2
1
Darby, Daniella
2 Trentis Ridge Rd.
Festin, Maine 10593
Brother
Order #2-08
Product #30296: 47820
6/6
1
1
Fernandez, Raul
94 Darnell Street
Serif, NJ 02843
Dad
Order #2-09
Product #66485
6/6
1
Feruk, Pashani
1 sister
401 Canton Circle Albany,
NY 10493
Family
Order #3-010
Product #47822; 30295
6/6
1
1
Sendai, Tai
20 Brookside Rd.
Apt. 412
Milton, CT 02947
Not sure
Order #1-011
Product #12995; 12994
6/6
1
1
Chadva, Iryana
2 girls under 9, 1
509 Sandalford Drive Las boy over 10
Vegas, NV 83026
Friends
Order #2-012
Product #52023; 52021;
52021; 52023; 52024.;
6/6
1
1
1
2
1
Neiman, Justin
113 Pery St.
Galatin, ID 80328
Social media Order #2-013
Product #47820: #47822
6/6
1
1
LinkedIn
Order #2-014
Product #52024; #30295
6/6
2
1
Twitter
Order #2-015
Product #52024
6/6
3
Order #1-016 Product
#4366; #2366, #4367
6/6
1
2
1
Order #2-017 Product
#30295; 30294
6/6
1
1
Retired
1 boy 10+
Ru, Martha
33 Blue Dolphin Way
San Diego, CA 92683
Caberwol, Pete
Coral Sands Street
Sanford, FL 33027
552
Pepper, Tanaya
52 Avenida Palapa Apt.
#116
Santiago, Chile 1038291
Stewart, Micha
707
Wheeling Avenue Dayton,
OH 22194
Prefers delivery on Sister
Sat.
Mother
Sergio Delano
4 children 3 boys 1 Friends
16 Valle Inclan
girl 10+
Valparaiso, Chile 0129587
Order #1-018 Product
6/6
#12995; 12994; 12885;
1MBL; 1
12884; 2589; 2590; 21589; WMB
21588
3 -YLG; 1YSR; 1MBL; 1 WB;
3-YG; 1YSR
Petris, Tamara
11 Helliskier
Peters Rd. Apt. #221
Montreal, Canada 22376
Friends
Order #2-019 Product
#52024; #52023
6/6
1
1
Nu, Renee
sister
727 Long Shoals Rd.
Bueford, Michigan 77320
6/6
1
Ferrer, Julio
33 West Ave. Apt. # 771
Ontario, Canada 22999
Mother:
Order # 2-020
Lia Petra
Product #30295
219 Haliford
Dr.
Houston, TX
29183
wife and 2 children Colleagues at Order #3-021 Product
under 10
work
#34592; 29500
6/6
1
2
Kalandra, Susan
440
Southern Blvd. Austin, TX
555923
Twitter
Order #2-022
Product #66487
6/6
2
Figuroa, Pere
Scuba diver and
22 Tides Lane Monterrey, snow skier
Mexico 2212-9966
Internet
searchWebsite
Order #2-023
Product #52024; 52023;
52022; 52021
6/6
2 Adult L
2Adult M;
2 Y-sm. 1
Child
Kelley, Ian
66 water and snow
Surf Court
Los
skier
Angeles, CA 99993
Website
Order #1/2-024
Product #12995; 12994;
#29503; #29502
6/6
1
1
1
1
Jones, Mary
220 Walton Rd.
Mobile, AL 33420
Linkedin
Order #2-025
Product #52024
#66487
#30295
6/6/2019
1
1
1
Carnes, Sylby
1 girl 10+
410 Lamante Ridge Dr.
Brisbane, Australia 28404
Friend and
YouTube
Order #2-1-3-026
Product #47820;
#4366;
#4367;
#2366;
#29503;
#29502;
#29499
6/6
1
1
1
1Y
1
1
1 youth
Antrasenas, John
109 Surfer/snowboarder Twitter
Basil Way Secaucus, NJ
01225
Order #2-027
Product #52024
#29503
6/6
2
1
Koefod, Terry
29 3 boys 10+
Janis Road
Bismark,
ND 44291
Order #1-028 Product #
21876; 21877; 21878
6/6
1
1
1
Striatus, Jaipur
225 Candle Avenue
Calgary, Canada 28844
1 daughter under
10
Twitter
Order #3/2-029 Product
#29498; 47823; 47821
6/6
1
1
1
Wortheim, Karn
990 Ferris Street
Perth, Australia 29403
2 girls under 10
Neighbor
Order #3 -030 Product #
29946;34592;#21944;
#21944
6/6
1
1
2
Co-workers
Order #1 -031 Product #
21876; 21877; 21878;
21878
6/6
1
1
2
Website
Order #1/#2 -032 Product 6/6
number #12995; #12994; 1
52022; 52021
1
1
1
Analatti, Bart
329 East Ave and 28th
Street Apt.# 418 Chicago,
IL 62300
Kaepernick, Rihanna
26 Ocean Drive
Tampa, FL 03392
Scuba and snow
skier
Delivery pref.
Color preferences/ Sizes Carrier: UPS;
FEDEX; DCL
UPS 4 day to
2 black skis and poles, 1 sender add.
grey skis and poles
1 Blue/white stripes
1 white med.
2 Navy
2 Navy
1 grey med.
1 blue
1 grey
1 blue
2 navy
3 large white with blue
stripes; 1 med. White
with blue stripes
1 Black
1 Black
1 Black
2 large white with blue
stripes; 1 blue with white
stripes
Size 10
4 3/8 grip
1 large blue
Shipped date/
Total Sale per
Delivery confirmed:
transaction (not
CSR initials/ date
including tax);
$943.26 black
6/06 PT shipped/
$427.88 grey = total: arrived 6/10 PT
$1,371.14 AMEX
Home address 2day FedEx
$298 + $289 = Total 6/06 shipped
$587- Visa
DB/arrived 6/8 DB
Home add. 4 day
UPS
$116.58 + $220 +
6/06 shipped DB/
$52 =Total: $388.58 arrived 6/10 PT
Diner’s Club
UPS 4 day to
sender add.
$84 + $26 + $32.46 + Sent 6/06 DB;
$41.85 = Total:
Confirmed arrival KL
$184.31 MC
6/10
FedEx- 3 day to
sender add.
$1077 + $298 =
Sent 6/06 PT; Arrived
Total: $ 1375 AMEX 6/9 PT
3 day UPS Sender $328 + $225.78 +
add
$76.50 = Total:
$630.28 AMEX
2-day FedEx to
sender add.
Sent 6/06 PT; Arrived
6/9 PT
$718 + $155 = Total: Sent 6/06 PT
$873 VISA
3 day UPS to: Ted $189 + $78 = Total:
Darby 214
$267 Discover
Guarian’s Way
Cincinnati, OH
49605 Note:
4 day UPS to
Total: $389 MC
sender add.
Sent 6/06 DB; arrived
6/9 PT
Sent 6/06 DB; arrived
6/10 PT
1- sm. 4 1/4 grey
1 brown size 6
1 black adult-long
1 blue adult med.
1 youth large blue with
white stripes; 2 child’s
white with blue stripes; 1
adult med. White with
blue stripes; 1 adult large
blue with white stripes.
5 day UPS t sender $48 + $158.98 =
add.
Total: $206.98 MC
Sent 6/06 DB; arrived
6/11 DB
4 day UPS to
sender add.
$378.75 + $335 =
Total: $713.75 Visa
Sent 6/06 KL; Arrived
6/10 PT
UPS 3 day to
sender add.
$298 + $310 + $298 Sent 6/06 DB; arrived
+ $359 + = Total:
6/9 6/9 PT
$1,262.00 AMEX
1 large 4 1/2 grip grey;
UPS 2 day to
1 Youth large 4 1/4 black sender add.
$78 + $48 = Total:
$126 VISA
Sent 6/06 PT; Arrived
6/8 DB
UPS 5-day to
2 white with blue stipes; sender add.
1 brown women’s size 10
$718 + $158.98 =
Sent 6/06 PT; Arrived
Total: $876.98 AMEX 6/11 DB
FedEx overnight to $1077.000 Total MC Sent 6/06 PT; Arrived
3 blue with white stripes sender add.
DB 6/9
DCL 4-day shipping $1026 total AMEX
Sent 6/6 by PT
arrived 1 day lateContacted customeradvised by DCL
DCL 2-day shipping $280.98 MC
Sent 6/6 by KL;
Arrived 6/8 DB
1 navy
2 grey
1 aqua
1 brown size 10
1 brown size 6
1 Men’s black; 1
DCL- 4-day
Woman’s Blue; 3 youth shipping
long green; 1 youth small
blue; 1 Men’s black; 1
Women’s blue; 3 Youth L
green; 1 Youth Sm. red
1859.49 AMEX
Sent 6/6 by DB;
arrived on 6/10 KL
DCL 3-day shipping 580 AMEX
Sent 6/6 PT; arrived
6/10 DCL delayed KL
UPS 3 day to other 158.98 MC
add.
Sent on 6/6 DB
arrived 6/9 PT
DCL 2-day
Sent on 6/6 PT-DCL
advised 1 day latearrived 1 day late on
6/10 KL
1 Blue white stripes; 1
white w/blue stripes
1 W brown size 7
178.58 AMEX
1 medium; 2 Youth L
FedEx overnight to 470 VISA
1 small grey; 1 sm. green sender add.
Sent on 6/6 PT
2 Blue w/white stripes;
2 white w/ blue stripes;
2 Y-sm. blue with white
stripes; 1 Child blue
w/white stripes
DCL-3-day
1889 AMEX
Sent on 6/6 PT;
Confirmed arrival 6/9
PT
FedEx. 2-day
$855.12 VISA
Sent on 6/6 PT;
Arrived 6/8 DB
UPS 5 day
737.98 MC
Sent on 6/6 DB
arrived 6/11 DB
1 M-black; 1 W- Grey; 1
A-Extra L black; 1 A- Med.
Blue
1 L White with blue
1 sm. Grey
1 pair size 7.5
DCL 4-day shipping $1,102. 37 VISA
1 –4 1/2 grip-navy
1 navy
1 grey
1 youth ultra aqua
1 L navy
1 med. Grey
1 youth grey
Sent on 6/6 Shipper
DCL called – late by
two days-arrived 6/13
KL
1 L blue with white
stripe;
1 Med. white with blue
stripe;
1 grey
UPS 3 day
794.5 MC
Sent on 6/6 KL arrived
6/9 DB
$225.78 x2 +
$125.91 = $577.47
Diners Club
Sent on 6/6 KL arrived
6/11 DB
DCL 5 day
$36 + $36 + $65 =
$135 VISA
Sent on 6/6 PT;
DCL 5 day
$189 + $62 + $95 +
$95= $441 VISA
Sent on 6/6 KL
UPS 3 da
$225.78; $225.78;
$125.91; $125.91
AMEX
Sent on 6/6 KL arr.
6/9 DB
UPS 3 day
$378.75 + $335 +
$210 + $155 =
$1078.78
Sent on 6/6 KL arr.
6/9 DB
1 size 10 brown; 1 size
FedEx 3 day
9.5 brown; 1 youth black
size 7
1 Y white;
1 Y med. white;
1 Med. Blue
1 L black
1 L green
2 sm. green
1 size 11 brown; 1 size
8.5 brown; 2 Y brown
1 L navy; 1 med. green; 1
Sm. blue with white
stripes; 1 child white with
blue stripes
CSR contact date and
problem
Issue Resolved Date: Note
escalation if needed
DCL responded on 6/11 that
due to weather arr. late- DB
DB advised customer on 6/9
of delay, sent coupon for $15
off; confirmed arr. DB on 6/10
Customer advised wrong
color arrived-
6/9 PT-Sent advisory to
customer and coupon for $10
off
6/7 DB Arrived – Wrong sizereq. sm., med. sent out
Customer advised wrong
color arrived- req. brown,
black arrived -will accept
this color- sent coupon for
$10 off next purchase on
6/9 PT
6/10 confirmed arrival KL
Loss due to wrong sizecheck with dispatch
Customer emailed to say they
wan t more color options.
DCL transport problems
Advised customer on 6/7 of
late arrival for 6/13
Followed up with free
discount coupon on 6/7 for
$30 off next order.
Contacted on 6/13
apologized and confirmed
arrival in good order-KL
Customer called on 6/11 to
Customer not happy with
say products never arrived (by delay- Confirmed arrival on
10 p.m). Called DCL -going t 6/13 late arrival at 8 pm-KL
be late due to weather arr.
offered her coupon but not
6/13-called Customer to
interested.
advise-PT
DCL called to say mechanical
problems arriving 1 day lateadvised customer-PT
Customer called in to see if
there were any other colors-wants dark green.
Confirmed late arrival on
6/12-DB
Pricing by Product line (1-3)
Product #/
Type/Size
Colors: red, navy,
white, blue, black,
green, grey-unless
otherwise stipulated
Winter Sports (1)
43466
Men’s- Adult large
43467
2366
2365
Women’s-med. Adult
Youth’s med.
Youth’s small
Snowboards: Ultra-aqua; navy; grey with logo:
Convert to bench with collapsible legs
Ski Boots: Brown/Black
with retractable cleats for golf
Ski Poles (convert to hiking poles)
Skis (conv. to snowshoes)
All Season Sports(2):
Surfboards: (without lounge)
21876 sizes 9-14
Men’s
21877 sizes 6-12 Women’s
21878 sizes 6-9 Youth’s med./large
21879 sizes 3-5 Youth’s small
Men’s
2589
Women’s
2590
Youth’s large
21589
Youth’s small
21588
Child’s ages 5-9
21587
Adult-Long
12995
Adult-Medium
12994
Adult-Short
12993
Youth: Long
12885
Youth: Short
12884
Child’s ages 5-9
12883
52019
52018;52017
White/blue stripes; Blue, white stripes
Discontinued
Discontinued
White/blue stripes; Blue, white stripes
Surfboards-Convertible to lounge
Hiking/Walking shoes (brown or black): faux
leather/waterproof/breathable- Weather
auto-adjusted height
Hiking/Walking shoes
52024
Adult’s large
52023
52022
52021
30296
Adult’s med./Youth med-large
Small (Youth’s)
Child’s ages 5-9
Men’s sizes 9-14
30295
Women’s 6-12
30294
Hiking/Walking shoes
Sails: Wind resistant, waterproof: See standard 66478; 66479;
colors
66480
Parasails/dual use for tents
66485; 66486;
66487
Youth’s
large; med., sm.
large; med., sm.
47820
Tennis rackets (converts to racquetball)
All Apparel (3)
Hats: Merino wool-reversible
Helmet: All sports- crash proof
Jackets: Reversible waterproof down
Vest: Reversible waterproof down
47821
47822
47823
Adult Large-4 1/2 grip; 4 3/8
Adult Medium 4 3/8
Adult Small (Youth’s large) 4 1/4
Child’s ages 5-9
52668
52669
52670
52555
53556
53555
29503
29502
29500
29499
29498
29946
29945
21946
21944
21943
34592
34591
34590
34589
34588
Adults’ Large
Adult’s medium
Adult’s small
Youth’s sm.
Youth’s med.
Child’s ages 5-9
Adult’s Extra-Large/Large
Medium
Adult Small/Youth large
Youth’s medium
Youth’s small
Male
Female
Youth’s large
Youth’s sm.
Child’s ages 5-9
Male-large,med.,small
Female-large-med.,small/Youth large
Youth’s med.
Youth’s sm.
Child’s ages 5-9
Price per item
$328
$328
$185
$84.91
$225.78
$225.78
$125.91
$84.91
$92.88
$85.99
$45.91
$35.91
$32.90
$378.75
$335.00
$292.00
$215.25
$187.56
$120.00
$359
$298
$210
$155
$189
$158.98
$122.00
$458 L; $350 M;
$220 Sm.
$ 389 L; $289 M;
$235 Sm.
$78
$65
$48
$36
$46.85
$41.85
$37.89
$32.46
$35.50
$32.00
$76.50
$64.87
$58.29
$42.00
$36.00
$189
$165
$110
$95.00
$84.00
$62
$52
$32
$28
$26
Purchase answer to see full
attachment
Initial Winter Line: (1) Ski poles that convert to adjustable shock-resistant hiking poles with a push of a button.
(2) Skis that become snow shoes. Retractable length and when a button is pushed, cleats descend. (3) Ski boots
that adapt to sleet, ice, or snow and/or unstable terrain with retractable cleats and can even be used for golfing.
Product Line #2 Sports Equipment: All other season sports: Sailing (and parasailing), surfing, tennis, golf, rock
climbing (and indoor gym/parcourse, etc.) and footwear that fit those sports.
Initial: Spring/Summer/Fall line: (1) Surfboards that have collapsible legs to convert to beach lounges.(2) Boat
and parasailing sails that adapt to wind, rain, and temperature conditions. They come in sizes for standard craft
(3) Tennis rackets that convert to racquetball rackets with a collapsible shaft that stays stable under any normal
use impact conditions. (4) Hiking/walking shoes that are waterproof but breathable and elevate when thick mud
or
rain are
detected.
Product
Line
#3 Apparel: All sports clothing lines, starting with hats, helmets, vests, and jackets
(male/female/youth lines).
Initially: (1) Hats, (2) helmets, (3) vests, and (4) jackets (male and female lines): Fabrics and materials that adapt
to the wearer’s temperature as well as the ambient temperature and that are sustainably made in the United
Colors: red, navy, white, blue, black, green, grey-unless otherwise stipulated
For adults and youth ages 10+ Children’s products launch on June 6: Children 5–9
Free shipping over $50
2019: Customer Name and
Contact
Personal Details
Blank, Mary
Paceton Way
Albany, NY 21058
Contact via email:
marybl@gmail
24 Retired
Karl Yanelli
Rue Veneto
IT 2220-229956
KarlY@mac
12 Family- 2 Youth
Milan,
email:
Perris, Keith
20
Jackson Heights #424
Saginaw, MD 30193
Text to phone: 320-593-7629
Liu, Kim (Mr.)
Ontario Way
Montreal, Canada
Email: kliu@gmail
Has wife
Product Line 1, 2,
3 (see far right
Means of product
product line #s 1awareness
3) and order # /
item #
Friend
Order #3-22:
Product #34592
Social media
Order #3-23
Prod#
52555
53556
29503
Social media
Order #3-24
Product #29945
#29946
Journalist –Has family-1 Press release
910 Youth?
Steigel, Carla
17
Naval Way
Santa
Monica, CA 92106 Text to
phone: 295-302-5103
unknown
Habib, Ryan
422 2 Youths
Crystal Way
Dubai,
UAE 230105
Email to:
rhab4@mac
Teldman, Dusty
875
Has wife
Carlito Way
Dallas,
TX 29756
Email:
Dteldman9@yahoo
Order #3-25
Product
#52555;
#52668
Outdoor Sports
Magazine
Order #2-26
Product #30295
Social media
Order #2-27
Product #52017
brother
Order #1-28
Product #21876
Fox, Reyna
289 1 Youth, 1 husband
Rio Trail
Portland, OR
56378
Text to:
483-604-3920
Steson, Pia
124 1 Youth
Parson Lane #48 Seviierville,
Minn. 90457
friend
Order #1-29
Product # 21876
Social media
Order# 3-30
Product # 52555
Roberts, Steven
Westford Rd.
WA 333097
983-0211
Scuba magazine
Order # 1-31
Product # 43466;
#2366
Garrant, Barry
Hiker
31 Silver Ridge Rd.
#245
Telluride, CO. 76200
Text to phone: 743-944-3849
Ski Review
Magazine
Order #1-32
Product # 21876;
#2589
Trichot, Stephanie
11 Rue de Bologna Apt. 35
Paris, France 112677-60133
Email: strichot3@mac
Ski Review
Magazine
Order #1-33
Product # 43467
Shore Magazine
Order #2-34
Product # 52024;
52023; 52022
Padesto, Nani
98
Farleigh Place #307
Montreal, Canada 938201
Email: npodes@yahoo
Social media
Order #3-1-35
Product #3493
cancel 3493…
#29503
and 1
category..#43466
Dietrich, Wells
465
Farthing Way Kalispell,
Montana 69230
Email: Dwells@msn
brother
Order #1-36
Product #12995
#2589
#21876
212 2 Youths, 1 wife
Seattle,
Text to: 655-
Pazlishki, Bob
349 Sleepy Coast Road
Pearl City, Hawaii 302199
Email: rpazlishki@gmail
2 Youths, wife
Trante, Barbara
2
Gonondras Falls Rd.
Wellington, Australia 3455699432
Email:
dtrante@gmail
Social media
Order #2-37
Product #52024
#52022
Salinas, Peter
42 3 children
Sails Cove Rd.
Searah, Baja
California 23019-99543
Email: psalinas@msn
family
Order #2-3-38
Product #66487
#29499; #29498
Smit, Penelope
32
Royalston Circle London, UK
2230198
Email:
psmit@gmail
social media
Order #3-1-39
Product #29945
#21946
#2589
Lee, Parker
210 5 grandchildren
5th Ave. Suite 610 New York,
NY 102955
Text to: 916320-6692
daughter
Order #3-2-40
Product #29500
#29499
#29498
#12885
#12884
Santana, Fred
Lake Front Drive
Misquamicut,
Rhode Island 31299
Text to: 401-444-0022
Water Sports
Magazine
Order #2-41
Product #52024
#52023
#52022
Tennis instructor
Order #2-42
Product #47821
21
Lorens, Latisha
43
Echo Park Lane
Madison, Wisconsin 58392
Text to: 307-472-5619
1 child, husband: Has
own blog
interior designer
Category
Winter
All Season
Apparel
Number of Purchases
7
8
8
Number of youth purchases
12
Awareness
Referral
Social Media
Press Release
Magazine
Number
7
7
1
6
See Pricing Tab to identify
product
Clothing – Reversable
Weatherproof Down Vest, Male
Large, Medium and Small
Total Sale per
transaction/
(not including
tax); Payment
method
2019
Date/
Quantity
Ordered
Color preferences/
Sizes
Delivery
pref.
4/1/2019
2
Blue and green
/Medium
UPS -2 day $124.00 Amex
Clothing, 52555 – Hats, Merlino
4/3
wool- reversible, youth small.
1
Clothing, 53556- Hats, Merlino
1
wool- reversible, youth medium. 1
Clothing- Helmet, All sports, crash
proof, Adult Large and large
Youth blue small
Youth red med.
Adult black X-large
UPS -1-day $32.46
expedite
$35.50
$76.50 =
Total: $144.46
VISA
Clothing-29945 – Jacket,
reversable waterproof down,
female. Clothing 29946- Jacket,
reversable waterproof down,
youth large.
4/3
1
1
UPS 3 day
Women’s grey medium to back
354.00
Male black large
porch only
BOA
Clothing, 52555 – Hats, Merlino
wool- reversible, youth small.
Clothing, 52668 – Hats, Merlino
wool- reversible, youth small,
Adult Large.
4/3
1
1
Mailbox- 4 $105.93
day UPS
AMEX
All Season Sports, 30295, Hiking
walking shoes, women size 6-12
4/3
1
FedEx
Women’s Medium red expedite
All Season Sports,52017,
Surfboards, white blue stripes,
blue white stripes, discontinued
4/4
1
Youth’s White/blue
stripes-small light
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/4/2019 Brown men’s size US 12 UPS-3 day 225.78 MC
1
1 green Youth’s small
1 adult men’s med.
Grey
DCL-4 day
$158.98
Diner’s Club
176.40
VISA
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/4/2019
1
1
Clothing, 52555 – Hats, Merlino
wool- reversible, youth small.
4/4/2019
1
Winter sports, 43466, Snow
Boards. Winter sports, 2366,
snow board youth, smallmedium
4/4
1
2
Winter sports, 21876- Ski Boots
Brown or Black with retractable
cleats for golf.
4/5
1
1 set
Winter sports- 43467Snowboards, women’s medium
adult.
4/5
1
All Season, 52024, Surfboard,
Adult large…All Season, 52023,
Surfboard, Adult medium…All
Season, 52022, Surfboard, small
youth.
4/6
1 convert. Adult large blue
1 convert. Adult med. white
2 convert. Sm. Youth’s -blue
Apparel 29503- Helmet, Adult XL, 4/6
L and Winter sports, Snowboard, 1
Men’s adult large
1
1
Winter, 12955, Skis, adult
long..Winter 2589, Men’s Ski
poles. Winter sports, 21876- Ski
Boots Brown or Black with
retractable cleats for golf.
4/6
1
1 set
1 pair
UPS 2-day $310.69 MC
Youth’s brown sm.
Male-brown size 10
Youth’s navy sm.
Adult Med- Ultra
1 Youth’s sm.
1 Youth’s med.
Men’s black size 13
Men’s black
Women’s blue med.
Men’s large grey
large adult black
Men’s grey
Adult long black
Men’s black
Men’s black size 11.5
UPS-2 day $32.46
Discover
UPS 3-day $328.00
2@ 185.00 +
84.91
=$597.10
VISA
FedEx-2
AMEX:
day Leave $225.78 +
at front
$92.88 =
desk
$318.66
FedEx 4day Leave
with front
desk
$328 VISA
FedEx-2
day
AMEX
$359
$298
$210
$210 =
$1,077 Tot.
FedEx- 4
day
AMEX
$75
$76.50
$328.00 =
Total: $479.50
– 75=$404.50
FedEx
next day
$378.75
$92.88
$225.78 =
Total: $697.41
MC
All Season, 52024, Surfboard,
Adult large….All Season, 52022,
Surfboard, small youth.
4/6
2
1
Two categories…All eason,
66487, Parasil and
Tens…Apparel, 29499, helmet,
youth medium…Apparel, 29498
Helmet, youth small
4/6
1
2 /1
adult : 1 white; 1 blue
1 white
DCL: 5 day $359 x 2=
$718 + $210 =
Total: $928
Diner’s Club
FedEx: 4
day
$235 + $42 x 2
=$84 +$36 =
Total: $355
Discover
2 categories…All Apparel, 29945, 4/6
Jacket, female, large…All
1
Apparel, Jacket, Youth
2
Large…Winter, 2589, Ski and
1
hiking poles, men’s
FedEx: 3
1 women’s blue
day
1 Youth white, 1 youth
grey; 1 men’s grey
$165 + $110
+110=$220 +
$92.88 =
Total: $477.88
AMEX
2 categories. Apparel, 29499,
helmet, youth medium…Apparel,
29498 Helmet, youth
small…winter, 12885, skis, youth
long…Winter, Skies, youth short.
4/6
2
2
1
4
1
UPS 3 day
2 Youth large black
to front
2 Youth medium grey desk
1 Youth sm. Navy
2
Youth long black; 2 long
youth grey; 1 youth sm.
grey
2 x $58.29; 2 x
$42.00; 1 x
36.00 + 4 x
$215 + 1 x
187.56 =Total:
$1,284.14
MC
All Season, 52024, Surfboard,
Adult large…All Season, 52023,
Surfboard, Adult medium…All
Season, 52022, Surfboard, small
youth.
4/6
2
2
2
UPS 4 day
$359 x 2=
$718+ 2 x
$298 = $596 +
2x 210 =
$420= Total:
$1734 AMEX
All Season, 47821, Tennis
Rackets, Adult Medium.
4/6
1
UPS 3 day
$65 Total
VISA
1 white
1 white/ 1 blue; 1 red
2 Adult long-Grey
2-med. Aqua
2 youth white
1 Med. White
Shipped date/ Delivery
Issue Resolved Date:
CSR contact date and
confirmed: CSR initials/
Note escalation if
problem
date
needed
UPS- Shipped on 4/2/XX Delivery delayed;
4/4/ response
DB; Arrived 4/5/DB
Notified customer by confirmed arrival 4/5
email will arrive 1
day late due to
weather.
FedEx: Shipped on 4/3DB; Delivery confirmedDB 4/4/via text
UPS Shipped 4/3;
Delivery confirmed FT on
4/6
4/3/2019 DB
4/4 shipped KL; Arrived
PT on 4/7
4/4 shipped KL;Arrive DB
4/9
4/4 shipped PT arrived:
Arr. 4/7 PT
Wrong color for
Confirmed arr. PT on
Youth item; Sent
4/9 and confirmed
email confirming
return shipped on 4/9/
resent color on 4/7 received by DR on 4/
with return envelope 11.
4/4/ shipped PT arrived:
4/6 FT
4/4 shipped PT; Arrived
4/6 FT
4/4 shipped PT – 1 med. 4/7 PT sent new
Youth item damaged in Youth item with
transit-PT –confirmed via return label for
phone pic.
damaged
4/9 DB confirm arrival
of new and shipped
return- confirmed
return arrive 4/11 KL
4/5 shipped PT ; Arrived
4/7 DB
Shipped 4/5 PT; Arrived Delivery was late due Confirmed arrival on
4/10 DB
to weather4/10 and added a
Customer contacted coupon to their email
us; confirmed 1-day for $10.00 off next
late arrival and
order-DB
reason. Followed up
on arrival date.
Shipped 4/6 FT; arrived
4/8 KL
Shipped 4/6 FT; arrived
4/9 DB
Shipped 4/6 FT; Arrived
4/7 PT
Shipped 4/6 KL; arrived
4/11 DB
DB: Call from
PT_ Advised customer
customer on 4/11
of shipment on 4/12.
saying #52022 was PT-Confirmed arrival on
slightly damaged in 4/14 (4/15 in Australia),
transit. Sent photo of and shipment return on
damage. DB Sent
their 4/15- 2 day air.
replacement with
Returned #52022
prepaid box for
arrived 4/17
return order to
warehouse confirmed.
dispatch to be sent
out 4/12 2-day air
Shipped 4/6 FT arrived
4/10 KL
Shipped 4/6 KL; arr. 1
day late -4/10 KL
Shipped 4/6 KL
Shipped 4/6 KL arrived
4/10 KL
Shipped 4/6 FT arrived
4/9 DB
FedEx -delayed 1 day Sent follow-up email on
due to weather;
4/9 DB; KL followed up
emailed on 4/9 to
with email on 4/10 to
advise of delay DB
assure delivery
confirmed.
2019: Customer Name
and Contact
Personal Details
Kaley, Tom
217 Peleton Ave.
Claire, Wisconsin 20583
3 brothers
Smith, Patty
64 Wipsbar Rd.
Syvan Ridge, PA 58491
Means of
product
awareness
Internet
Product Line 1, 2, 3 and
order # / item #
Ex: -Product line 1Order # 1-01
Product # 12995; #2589
#12994; 12994
2019 Date/
Quantity
Ordered
6/6
2
2
1
1
Sent to: R. Taylor
35 Willow Creek rd.
Pottstown, PA
302910
Order # 2-02
Product #52023
#66486
6/6
1
1
Roberts, Penelope
32 Coral Ridge Dr.
Apt. #221
Phoenix, AZ 95938
2 children over 10
Order # 3-03
Product # 29500; 21946;
34591
6/6
2
2
1
Gettis, Cora
664 Ponus Dr. # 288
Houston, Texas 69308
1 grandchild under Twitter
10
Order #3-04
Product #21943;
34588; 53555
52669
6/6
1
1
1
2
Order #2-05
Product #52024; #52023
6/6
3
1
Order #1-3-06
Product #4366
#2876; #29503
6/6
1
1
1
French, Mark
Sent to:
327 Willow Street
Sandra Portier
Apt. # 559
Lafayette, 11 Biscayne Way
LA 56930
Claremont CA
20129
YouTube
Internet
Clarence, William
83 Prefers black and
Sister
Poplar Court Claremont, grey for all apparel
CA 22996
Magnatti, Mario
115 Kilby Lane
Bethel, RI 02849
Wife, daughter
under 10
Social media Order #2-07
Product# 52024; 52021
6/6
2
1
Darby, Daniella
2 Trentis Ridge Rd.
Festin, Maine 10593
Brother
Order #2-08
Product #30296: 47820
6/6
1
1
Fernandez, Raul
94 Darnell Street
Serif, NJ 02843
Dad
Order #2-09
Product #66485
6/6
1
Feruk, Pashani
1 sister
401 Canton Circle Albany,
NY 10493
Family
Order #3-010
Product #47822; 30295
6/6
1
1
Sendai, Tai
20 Brookside Rd.
Apt. 412
Milton, CT 02947
Not sure
Order #1-011
Product #12995; 12994
6/6
1
1
Chadva, Iryana
2 girls under 9, 1
509 Sandalford Drive Las boy over 10
Vegas, NV 83026
Friends
Order #2-012
Product #52023; 52021;
52021; 52023; 52024.;
6/6
1
1
1
2
1
Neiman, Justin
113 Pery St.
Galatin, ID 80328
Social media Order #2-013
Product #47820: #47822
6/6
1
1
Order #2-014
Product #52024; #30295
6/6
2
1
Order #2-015
Product #52024
6/6
3
Order #1-016 Product
#4366; #2366, #4367
6/6
1
2
1
Order #2-017 Product
#30295; 30294
6/6
1
1
Retired
1 boy 10+
Ru, Martha
33 Blue Dolphin Way
San Diego, CA 92683
Caberwol, Pete
Coral Sands Street
Sanford, FL 33027
552
Pepper, Tanaya
52 Avenida Palapa Apt.
#116
Santiago, Chile 1038291
Stewart, Micha
707
Wheeling Avenue Dayton,
OH 22194
Prefers delivery on Sister
Sat.
Mother
Sergio Delano
4 children 3 boys 1 Friends
16 Valle Inclan
girl 10+
Valparaiso, Chile 0129587
Order #1-018 Product
6/6
#12995; 12994; 12885;
1MBL; 1
12884; 2589; 2590; 21589; WMB
21588
3 -YLG; 1YSR; 1MBL; 1 WB;
3-YG; 1YSR
Petris, Tamara
11 Helliskier
Peters Rd. Apt. #221
Montreal, Canada 22376
Friends
Order #2-019 Product
#52024; #52023
6/6
1
1
Nu, Renee
sister
727 Long Shoals Rd.
Bueford, Michigan 77320
6/6
1
Ferrer, Julio
33 West Ave. Apt. # 771
Ontario, Canada 22999
Mother:
Order # 2-020
Lia Petra
Product #30295
219 Haliford
Dr.
Houston, TX
29183
wife and 2 children Colleagues at Order #3-021 Product
under 10
work
#34592; 29500
6/6
1
2
Kalandra, Susan
440
Southern Blvd. Austin, TX
555923
Order #2-022
Product #66487
6/6
2
Figuroa, Pere
Scuba diver and
22 Tides Lane Monterrey, snow skier
Mexico 2212-9966
Internet
searchWebsite
Order #2-023
Product #52024; 52023;
52022; 52021
6/6
2 Adult L
2Adult M;
2 Y-sm. 1
Child
Kelley, Ian
66 water and snow
Surf Court
Los
skier
Angeles, CA 99993
Website
Order #1/2-024
Product #12995; 12994;
#29503; #29502
6/6
1
1
1
1
Jones, Mary
220 Walton Rd.
Mobile, AL 33420
Order #2-025
Product #52024
#66487
#30295
6/6/2019
1
1
1
Carnes, Sylby
1 girl 10+
410 Lamante Ridge Dr.
Brisbane, Australia 28404
Friend and
YouTube
Order #2-1-3-026
Product #47820;
#4366;
#4367;
#2366;
#29503;
#29502;
#29499
6/6
1
1
1
1Y
1
1
1 youth
Antrasenas, John
109 Surfer/snowboarder Twitter
Basil Way Secaucus, NJ
01225
Order #2-027
Product #52024
#29503
6/6
2
1
Koefod, Terry
29 3 boys 10+
Janis Road
Bismark,
ND 44291
Order #1-028 Product #
21876; 21877; 21878
6/6
1
1
1
Striatus, Jaipur
225 Candle Avenue
Calgary, Canada 28844
1 daughter under
10
Order #3/2-029 Product
#29498; 47823; 47821
6/6
1
1
1
Wortheim, Karn
990 Ferris Street
Perth, Australia 29403
2 girls under 10
Neighbor
Order #3 -030 Product #
29946;34592;#21944;
#21944
6/6
1
1
2
Co-workers
Order #1 -031 Product #
21876; 21877; 21878;
21878
6/6
1
1
2
Website
Order #1/#2 -032 Product 6/6
number #12995; #12994; 1
52022; 52021
1
1
1
Analatti, Bart
329 East Ave and 28th
Street Apt.# 418 Chicago,
IL 62300
Kaepernick, Rihanna
26 Ocean Drive
Tampa, FL 03392
Scuba and snow
skier
Delivery pref.
Color preferences/ Sizes Carrier: UPS;
FEDEX; DCL
UPS 4 day to
2 black skis and poles, 1 sender add.
grey skis and poles
1 Blue/white stripes
1 white med.
2 Navy
2 Navy
1 grey med.
1 blue
1 grey
1 blue
2 navy
3 large white with blue
stripes; 1 med. White
with blue stripes
1 Black
1 Black
1 Black
2 large white with blue
stripes; 1 blue with white
stripes
Size 10
4 3/8 grip
1 large blue
Shipped date/
Total Sale per
Delivery confirmed:
transaction (not
CSR initials/ date
including tax);
$943.26 black
6/06 PT shipped/
$427.88 grey = total: arrived 6/10 PT
$1,371.14 AMEX
Home address 2day FedEx
$298 + $289 = Total 6/06 shipped
$587- Visa
DB/arrived 6/8 DB
Home add. 4 day
UPS
$116.58 + $220 +
6/06 shipped DB/
$52 =Total: $388.58 arrived 6/10 PT
Diner’s Club
UPS 4 day to
sender add.
$84 + $26 + $32.46 + Sent 6/06 DB;
$41.85 = Total:
Confirmed arrival KL
$184.31 MC
6/10
FedEx- 3 day to
sender add.
$1077 + $298 =
Sent 6/06 PT; Arrived
Total: $ 1375 AMEX 6/9 PT
3 day UPS Sender $328 + $225.78 +
add
$76.50 = Total:
$630.28 AMEX
2-day FedEx to
sender add.
Sent 6/06 PT; Arrived
6/9 PT
$718 + $155 = Total: Sent 6/06 PT
$873 VISA
3 day UPS to: Ted $189 + $78 = Total:
Darby 214
$267 Discover
Guarian’s Way
Cincinnati, OH
49605 Note:
4 day UPS to
Total: $389 MC
sender add.
Sent 6/06 DB; arrived
6/9 PT
Sent 6/06 DB; arrived
6/10 PT
1- sm. 4 1/4 grey
1 brown size 6
1 black adult-long
1 blue adult med.
1 youth large blue with
white stripes; 2 child’s
white with blue stripes; 1
adult med. White with
blue stripes; 1 adult large
blue with white stripes.
5 day UPS t sender $48 + $158.98 =
add.
Total: $206.98 MC
Sent 6/06 DB; arrived
6/11 DB
4 day UPS to
sender add.
$378.75 + $335 =
Total: $713.75 Visa
Sent 6/06 KL; Arrived
6/10 PT
UPS 3 day to
sender add.
$298 + $310 + $298 Sent 6/06 DB; arrived
+ $359 + = Total:
6/9 6/9 PT
$1,262.00 AMEX
1 large 4 1/2 grip grey;
UPS 2 day to
1 Youth large 4 1/4 black sender add.
$78 + $48 = Total:
$126 VISA
Sent 6/06 PT; Arrived
6/8 DB
UPS 5-day to
2 white with blue stipes; sender add.
1 brown women’s size 10
$718 + $158.98 =
Sent 6/06 PT; Arrived
Total: $876.98 AMEX 6/11 DB
FedEx overnight to $1077.000 Total MC Sent 6/06 PT; Arrived
3 blue with white stripes sender add.
DB 6/9
DCL 4-day shipping $1026 total AMEX
Sent 6/6 by PT
arrived 1 day lateContacted customeradvised by DCL
DCL 2-day shipping $280.98 MC
Sent 6/6 by KL;
Arrived 6/8 DB
1 navy
2 grey
1 aqua
1 brown size 10
1 brown size 6
1 Men’s black; 1
DCL- 4-day
Woman’s Blue; 3 youth shipping
long green; 1 youth small
blue; 1 Men’s black; 1
Women’s blue; 3 Youth L
green; 1 Youth Sm. red
1859.49 AMEX
Sent 6/6 by DB;
arrived on 6/10 KL
DCL 3-day shipping 580 AMEX
Sent 6/6 PT; arrived
6/10 DCL delayed KL
UPS 3 day to other 158.98 MC
add.
Sent on 6/6 DB
arrived 6/9 PT
DCL 2-day
Sent on 6/6 PT-DCL
advised 1 day latearrived 1 day late on
6/10 KL
1 Blue white stripes; 1
white w/blue stripes
1 W brown size 7
178.58 AMEX
1 medium; 2 Youth L
FedEx overnight to 470 VISA
1 small grey; 1 sm. green sender add.
Sent on 6/6 PT
2 Blue w/white stripes;
2 white w/ blue stripes;
2 Y-sm. blue with white
stripes; 1 Child blue
w/white stripes
DCL-3-day
1889 AMEX
Sent on 6/6 PT;
Confirmed arrival 6/9
PT
FedEx. 2-day
$855.12 VISA
Sent on 6/6 PT;
Arrived 6/8 DB
UPS 5 day
737.98 MC
Sent on 6/6 DB
arrived 6/11 DB
1 M-black; 1 W- Grey; 1
A-Extra L black; 1 A- Med.
Blue
1 L White with blue
1 sm. Grey
1 pair size 7.5
DCL 4-day shipping $1,102. 37 VISA
1 –4 1/2 grip-navy
1 navy
1 grey
1 youth ultra aqua
1 L navy
1 med. Grey
1 youth grey
Sent on 6/6 Shipper
DCL called – late by
two days-arrived 6/13
KL
1 L blue with white
stripe;
1 Med. white with blue
stripe;
1 grey
UPS 3 day
794.5 MC
Sent on 6/6 KL arrived
6/9 DB
$225.78 x2 +
$125.91 = $577.47
Diners Club
Sent on 6/6 KL arrived
6/11 DB
DCL 5 day
$36 + $36 + $65 =
$135 VISA
Sent on 6/6 PT;
DCL 5 day
$189 + $62 + $95 +
$95= $441 VISA
Sent on 6/6 KL
UPS 3 da
$225.78; $225.78;
$125.91; $125.91
AMEX
Sent on 6/6 KL arr.
6/9 DB
UPS 3 day
$378.75 + $335 +
$210 + $155 =
$1078.78
Sent on 6/6 KL arr.
6/9 DB
1 size 10 brown; 1 size
FedEx 3 day
9.5 brown; 1 youth black
size 7
1 Y white;
1 Y med. white;
1 Med. Blue
1 L black
1 L green
2 sm. green
1 size 11 brown; 1 size
8.5 brown; 2 Y brown
1 L navy; 1 med. green; 1
Sm. blue with white
stripes; 1 child white with
blue stripes
CSR contact date and
problem
Issue Resolved Date: Note
escalation if needed
DCL responded on 6/11 that
due to weather arr. late- DB
DB advised customer on 6/9
of delay, sent coupon for $15
off; confirmed arr. DB on 6/10
Customer advised wrong
color arrived-
6/9 PT-Sent advisory to
customer and coupon for $10
off
6/7 DB Arrived – Wrong sizereq. sm., med. sent out
Customer advised wrong
color arrived- req. brown,
black arrived -will accept
this color- sent coupon for
$10 off next purchase on
6/9 PT
6/10 confirmed arrival KL
Loss due to wrong sizecheck with dispatch
Customer emailed to say they
wan t more color options.
DCL transport problems
Advised customer on 6/7 of
late arrival for 6/13
Followed up with free
discount coupon on 6/7 for
$30 off next order.
Contacted on 6/13
apologized and confirmed
arrival in good order-KL
Customer called on 6/11 to
Customer not happy with
say products never arrived (by delay- Confirmed arrival on
10 p.m). Called DCL -going t 6/13 late arrival at 8 pm-KL
be late due to weather arr.
offered her coupon but not
6/13-called Customer to
interested.
advise-PT
DCL called to say mechanical
problems arriving 1 day lateadvised customer-PT
Customer called in to see if
there were any other colors-wants dark green.
Confirmed late arrival on
6/12-DB
Pricing by Product line (1-3)
Product #/
Type/Size
Colors: red, navy,
white, blue, black,
green, grey-unless
otherwise stipulated
Winter Sports (1)
43466
Men’s- Adult large
43467
2366
2365
Women’s-med. Adult
Youth’s med.
Youth’s small
Snowboards: Ultra-aqua; navy; grey with logo:
Convert to bench with collapsible legs
Ski Boots: Brown/Black
with retractable cleats for golf
Ski Poles (convert to hiking poles)
Skis (conv. to snowshoes)
All Season Sports(2):
Surfboards: (without lounge)
21876 sizes 9-14
Men’s
21877 sizes 6-12 Women’s
21878 sizes 6-9 Youth’s med./large
21879 sizes 3-5 Youth’s small
Men’s
2589
Women’s
2590
Youth’s large
21589
Youth’s small
21588
Child’s ages 5-9
21587
Adult-Long
12995
Adult-Medium
12994
Adult-Short
12993
Youth: Long
12885
Youth: Short
12884
Child’s ages 5-9
12883
52019
52018;52017
White/blue stripes; Blue, white stripes
Discontinued
Discontinued
White/blue stripes; Blue, white stripes
Surfboards-Convertible to lounge
Hiking/Walking shoes (brown or black): faux
leather/waterproof/breathable- Weather
auto-adjusted height
Hiking/Walking shoes
52024
Adult’s large
52023
52022
52021
30296
Adult’s med./Youth med-large
Small (Youth’s)
Child’s ages 5-9
Men’s sizes 9-14
30295
Women’s 6-12
30294
Hiking/Walking shoes
Sails: Wind resistant, waterproof: See standard 66478; 66479;
colors
66480
Parasails/dual use for tents
66485; 66486;
66487
Youth’s
large; med., sm.
large; med., sm.
47820
Tennis rackets (converts to racquetball)
All Apparel (3)
Hats: Merino wool-reversible
Helmet: All sports- crash proof
Jackets: Reversible waterproof down
Vest: Reversible waterproof down
47821
47822
47823
Adult Large-4 1/2 grip; 4 3/8
Adult Medium 4 3/8
Adult Small (Youth’s large) 4 1/4
Child’s ages 5-9
52668
52669
52670
52555
53556
53555
29503
29502
29500
29499
29498
29946
29945
21946
21944
21943
34592
34591
34590
34589
34588
Adults’ Large
Adult’s medium
Adult’s small
Youth’s sm.
Youth’s med.
Child’s ages 5-9
Adult’s Extra-Large/Large
Medium
Adult Small/Youth large
Youth’s medium
Youth’s small
Male
Female
Youth’s large
Youth’s sm.
Child’s ages 5-9
Male-large,med.,small
Female-large-med.,small/Youth large
Youth’s med.
Youth’s sm.
Child’s ages 5-9
Price per item
$328
$328
$185
$84.91
$225.78
$225.78
$125.91
$84.91
$92.88
$85.99
$45.91
$35.91
$32.90
$378.75
$335.00
$292.00
$215.25
$187.56
$120.00
$359
$298
$210
$155
$189
$158.98
$122.00
$458 L; $350 M;
$220 Sm.
$ 389 L; $289 M;
$235 Sm.
$78
$65
$48
$36
$46.85
$41.85
$37.89
$32.46
$35.50
$32.00
$76.50
$64.87
$58.29
$42.00
$36.00
$189
$165
$110
$95.00
$84.00
$62
$52
$32
$28
$26
Purchase answer to see full
attachment
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